“What we needed was a comprehensive trouble ticket system – and that’s exactly what esoffice offers.”

Marcel Kölbl, Sales Representative for Plant Engineering with Telenot Electronic GmbH

“To be able to provide our customers with fast, targeted service, we looked for an ERP solution that was particularly focused on service and maintenance management. What we needed was a comprehensive trouble ticket system with built in escalation stages. That’s exactly what esoffice offers: an integrated software with the functions that we need in the construction trade.

The online solutions in particular have given us a competitive edge. Our technicians are always kept up to date with our customers’ cases. So, they can contact the customer’s security service to arrange equipment maintenance while still on the road, which saves valuable time.”

About Telenot Electronic GmbH

Security is about trust. You can trust Telenot.

For more than 40 years TELENOT has been one of the leading manufacturers of electronic security technology. From their headquarters in Aalen, Germany and their facility in Pflach (Austria), more than 300 expert staff look after all aspects of development, product update, and production.

The company fields:

* Hardware and software development

* Construction and prototyping

* Production and testing

* Marketing and key-accounts

* Training and application-based advice

TELENOT is committed to the highest quality standards and undergoes regular audits as part of the DIN EN ISO 9001 quality management system. Almost all the products are individually endorsed by VdS damage prevention. This means that TELENOT guarantees reliable security, signed and sealed.

Security solutions from TELENOT are used in all branches of industry and trade. From private households to small and medium enterprises (SME) through to large concerns: The company works together with its customers to produce an economical solution that is ideally tailored to individual requirements.

TELENOT and its authorized centers are always there for their customers as a strong, reliable partner.

You can find more information at: www.telenot.de.