“Before we introduced the es2000 solutions, we used lots of different application tools. Whether it was Excel, Word, CRM or some Offer software, these standalone solutions meant a lot of manual work procedures. Which in turn meant a high error rate as well as few analysis options.
From the start, the es2000 team listened closely to us and our requirements. As part of the consulting process, we took a close look together at our business processes and outlined our needs and objectives. Following this, our es2000 consultant put together a project plan, with which we have now achieved our goal – a single platform for all areas of operation.
The system was introduced sensibly step by step within the planned time, and all our colleagues received training so that they had the knowledge needed to use the software. The es2000 team was very flexible during the introductory phase and put as little strain as possible on the ongoing operational process of the entire organization. This was very important in a business like ours.
Thanks to esoffice, we now have a solid base for the separate areas of project management, service, and sales. For example, we can now administer the monthly project assessments directly in the system, so that there are no gaps in the record. This has significantly improved the quality of the assessment.
The universal “esoffice” ERP software has eliminated many manual operations. Everything runs faster and with fewer errors. We use CRM, which is the central thread of the entire software, as the basis for an impeccable record of all customer contacts and activities. Thanks to es2000 we have cut costs and improved the quality of our services considerably.”
